Cancellation and Refund Policy:

At Arth Explorative Journeys, we are committed to providing an exceptional and seamless experience for all our clients. We understand that plans may change, and sometimes cancellations are necessary. Our cancellation and refund policy outlines the terms under which cancellations are accepted and how refunds are processed for bookings made through Arth Explorative Journeys.

1. Cancellations by the Client

If you wish to cancel your booking, please notify us as soon as possible via email or phone. The following cancellation charges apply depending on when the cancellation request is received:

• Cancellations made within 60 days before the departure date will be eligible for a refund excluding the tour planning charges and/or airfares and hotels if booked under the non-refundable policy to secure preferred rates.  
• Cancellations made between 44 to 31 days of the departure date will incur a penalty of 30% of the total booking amount. 
• Cancellations made within 30 days of the departure date will incur a penalty of 50% of the total booking amount. 
• Cancellations made within 10 days of the departure date will incur a penalty of 100% of the booking amount. 

While we have standard cancellation and refund policies, we recognize that each situation is unique. Our goal is to be as flexible and helpful as possible, within the framework of the terms agreed upon at the time of booking.

2. Cancellations by Arth Explorative Journeys

In the rare event that Arth Explorative Journeys must cancel a booked itinerary due to unforeseen circumstances, such as natural disasters, political unrest, or other situations beyond our control, we will offer the following options:

• Full Refund: You will be eligible for a full refund of the amount paid.
• Alternative Dates or Itinerary: If you prefer, we can reschedule your journey to alternative dates or offer a similar itinerary, subject to availability.

We will inform you of any cancellations as early as possible and ensure that the process is as smooth as possible.

3. Refund Process

• Refunds will be processed to the original mode of payment.
• Refunds may take up to 15-20 business days to reflect in your account, depending on your bank or payment provider’s processing times.
• All refund requests are subject to the approval of Arth Explorative Journeys and may be subject to the cancellation fees mentioned above.

4. Non-Refundable Deposits

• Any non-refundable deposits made at the time of booking (as specified in your booking confirmation) will not be refunded, regardless of when the cancellation occurs.

5. Modifications to Bookings

• If you wish to make changes to your booking, such as changing travel dates or altering the itinerary, please notify us at least 7 days before the departure date. Changes are subject to availability and may incur additional charges.
• If the change is made within 7 days of departure, the same cancellation charges apply, and no refund will be issued.

6. Special Considerations

• Force Majeure: In case of any event beyond our control (e.g., natural disasters, strikes, government restrictions), we will work with you to find a solution. However, we are not liable for any cancellations or delays caused by these events.
• Travel Insurance: We recommend purchasing comprehensive travel insurance that covers cancellations, delays, and emergencies. This can provide protection against unexpected situations.

7. Contact Information

For cancellation requests, modifications, or further inquiries, please contact us at:

• Email: meghana@arthjourneys.com